Give your customers access to their own data on your SPOT System via the web.  Customers of drycleaners using SPOT can login and lookup up orders, review statements, pay A/R balances, view current statement activity, schedule a route pickup or cancellation, modify account information all from the CustomerConnect site.  The example screen shots below are shown integrated with our SPOT Business Systems Website Manager. 

Reduce customer service calls from new and current customers who use your retail stores, routes, A/R billing and CCOF.  You customers now have an easy and fast access to the questions without the need for customer service interaction.

Please email Sales or contact them by phone at 801-208-2212 for further information and pricing.   Please take some time and review the information and screen shots below for more details on our latest CustomerConnect features.

Customer Connect Features

General

• Secure Login - Login with confidence using SSL security with verification link
• Garment Search - Search for garments by item, color, pattern, brand including invoice history
• Update Information - Customer can update personal information including phone, address(s), billing address, email address, preferences, credit card on file and password 
• Visual Invoice - Selectively display the invoice price, comments and item comments on the visual invoice for customer review
• Configuration - Enable or disable the features that you need to run your business
• Referral Source - Capture a referral source at the time the customer signs up
• Customize - Customize the look, feel and functionality options of the interface for integration with your current web site or with a SBS hosted site using our Website manager.  Here are just a few examples of customers that are using CustomerConnect.   Ziker  Judis NuYale  Country Club  Zoots

Retail / Counter / Route Customer

• Customer Information - Update address(s), phone(s), email, password, credit card on file and store notifications
• Order Status - Look at detailed, racked or sold orders with date range.  Integrates with live SPOT data for a real-time view of order status and content
• Garment Search - Search for garments that have been processed at the customer's drycleaner. Search criteria includes garment type, color, patter and brands
• Credit Card On File - Easy access to create or update current CCOF or create a new CCOF by the customer
• "Chat with the Manager" - Your customers will use a form based request that is sent directly to your managers SPOT messaging in box
• "Alerts" - Define and display "Alerts" to your customers at the time of login to a single, multiple or all of your customers

Route Customer

• Schedule Pickup / Cancellation Requests - Customer create pickup and cancellation requests with selectable dates based on stop information
• Pickup Zone Validation - When a new customer signs up you can now validate they live in an area that you service

Accounts Receivable Customer

• Make a Payment - If the customer is an active Accounts receivable customer payments may be made on the account via the credit card on file or any other credit card
• Review Statement - If the customer is an active accounts receivable customer they may review statements, current activity not posted to a statement and the current aged balance of the account and invoice details
• Sub Accounts - Your customers can review sub account details and visual invoices by logging into the master accounts profile.  This eliminates the need to send printed statements or copies of invoices
• Hotel Customers - Review orders via CustomerConnect, details include the customer name and room number.  This eliminates the need to send printed statements or copies of invoices

Sample CustomerConnect Site

The sample site below has been created and integrated with our WebSite Manager.  Your Customer Connect will be integrated with the look and feel of your current web site.  Please review the screen shots below.

CustomerConnect Page - Customer uses email address and password/last 4 digits of phone number to login.  Customers also have the ability to "Sign-up" as a new customer.

Order Status Page - Customer can review in process orders that have a quick, detailed, ready or sold status. 

Order Status Page - Customer can review ready orders.

  

Order Status Page - Customer can review orders that have been picked up by date range.

Visual Invoice - Available from any invoice link from any page including order status, garment search, current activity and statement review.

Route - Schedule Pickup / Cancellation - Enable this feature for route customers only, non-route customers or disable this feature from customer use.

Customer Information - Allow your customer to modify information contained in SPOT. (configurable by you)

Make Payment - Allow a customer to make a payment to the A/R account with current CCOF or other credit card.

Review Statements  / Current Activity - Allow your customers to review a current or past statement with updates to current activity not posted to a statement. This is a review of the 3-13-2006 statement.

Current Activity - This is a view of the Current Activity link for the customer

Payments - This is a review of the current payments via the payments link.