Customer service is the cornerstone of a successful business. Let SPOT and it’s many customer service tools improve your operations customer service experience
Communications
Interactive SMS/Text messaging with real-time communications
Inbound and Outbound Email
Support of marketing, inventory reminders and overdue notices via SMS/Text, email and print
Integration with ReviewMyDryCleaner
CRM (Customer Relations Management)
Track SMS, email and phone conversations
Phone call outcome and message information
Initial customer contact
New customer follow ups
Conversation notes with customers in person
SMS/Text, email, phone and print notifications for overdue orders, thank you, welcome and others
View marketing communications
Usage of CustomerConnect and Mobile App
Issue Manager
Detailed garment description with integration to the Orphaned Garment data base
Estimated value of garment gather at the time the claim is created
Notes regarding the issue
Notes when processing assigned tasks
Notes and summary detail when the claim is closed
Optional, required tasks associated with each process
Resolution status along with claim outcome
Comparison of expected garment claim value and the value paid
Quality Control Flags
Provide your counter, production and assembly staff customer specific requests
Verify orders before customer delivery or pickup all requirements have been met
Provide ProductionTrac users immediate knowledge of customer requests
Customer Reminders
SMS/Text, Email or Push Notification of quicked, detailed, ready, sold and delivered orders
CustomerConnect
Mobile App or web-based customer portal
Curbside and Express pickup request services
Orphaned Garments
Track garments found in production with no barcode or tag or information to associate to a customer