Provide World Class Customer Service

Communications

• Interactive SMS/Text messaging with real-time communications
• Inbound and Outbound Email
• Support of marketing, inventory reminders and overdue notices via SMS/Text, email and print
• Integration with ReviewMyDryCleaner

CRM (Customer Relations Management)

• Track SMS, email and phone conversations
• Phone call outcome and message information
• Initial customer contact
• New customer follow ups
• Conversation notes with customers in person
• SMS/Text, email, phone and print notifications for overdue orders, thank you, welcome and others
• View marketing communications
• Usage of CustomerConnect and Mobile App

Issue Manager

• Detailed garment description with integration to the Orphaned Garment data base
• Estimated value of garment gather at the time the claim is created
• Notes regarding the issue
• Notes when processing assigned tasks
• Notes and summary detail when the claim is closed
• Optional, required tasks associated with each process
• Resolution status along with claim outcome
• Comparison of expected garment claim value and the value paid

Quality Control Flags

• Provide your counter, production and assembly staff customer specific requests
• Verify orders before customer delivery or pickup all requirements have been met
• Provide ProductionTrac users immediate knowledge of customer requests

Customer Reminders

• SMS/Text, Email or Push Notification of quicked, detailed, ready, sold and delivered orders

CustomerConnect

• Mobile App or web-based customer portal
• Curbside and Express pickup request services

Orphaned Garments

• Track garments found in production with no barcode or tag or information to associate to a customer