SPOT Business Systems :: Customer Service

Provide World Class Customer Service

Customer service is the cornerstone of a successful business. Let SPOT and it’s many customer service tools improve your operations customer service experience


  • Interactive SMS/Text messaging with real-time communications
  • Inbound and Outbound Email
  • Support of marketing, inventory reminders and overdue notices via SMS/Text, email and print
  • Integration with ReviewMyDryCleaner

CRM (Customer Relations Management)

  • Track SMS, email and phone conversations
  • Phone call outcome and message information
  • Initial customer contact
  • New customer follow ups
  • Conversation notes with customers in person
  • SMS/Text, email, phone and print notifications for overdue orders, thank you, welcome and others
  • View marketing communications
  • Usage of CustomerConnect and Mobile App

Issue Manager

  • Detailed garment description with integration to the Orphaned Garment data base
  • Estimated value of garment gather at the time the claim is created
  • Notes regarding the issue
  • Notes when processing assigned tasks
  • Notes and summary detail when the claim is closed
  • Optional, required tasks associated with each process
  • Resolution status along with claim outcome
  • Comparison of expected garment claim value and the value paid

Quality Control Flags

  • Provide your counter, production and assembly staff customer specific requests
  • Verify orders before customer delivery or pickup all requirements have been met
  • Provide ProductionTrac users immediate knowledge of customer requests

Customer Reminders

  • SMS/Text, Email or Push Notification of quicked, detailed, ready, sold and delivered orders


  • Mobile App or web-based customer portal
  • Curbside and Express pickup request services

Orphaned Garments

  • Track garments found in production with no barcode or tag or information to associate to a customer