Centralize your real-time customer communications in a single view.
- Inbound and Outbound SMS/text messaging and Email
- On-My-Way, Curbside and Express pick up requests
- Delivery Pickup/Drop off Request/Locker Pickup
- Delivery Opt-In/Opt-Out Requests
Provide instant access to your customers with the latest web and app technologies. Offer simple, easy to use interfaces to service customer requests and updates.
- Customer Profile: Credit Card Detail, Notification Preferences, Special instructions, Birthday
- Delivery Options: Pickup requests with support for same day requests, Verify delivery zone, Pickup/delivery notes
- Lockers: Locate locker locations, Locate open lockers, Drop off bag, Pickup orders
- Order status: In process, ready, and sold orders with visual invoice view
- Gift Card display and balance
- 24 hour Kiosk customer lookup
Unleash the convenience of Customer Connect Mobile. The powerhouse of must-have features at your fingertips, customized for both iOS and Android.
- Customize menu
- Use Your graphics
- Support for multiple brands
- Customer profiles
- On My Way
- Kiosk Access
- Route Pickup Request
- My Orders
- Push notifications
Customer Relations Management
Simplify your customer correspondence process with Spot's Customer Relationship Management.
- Track SMS, email and phone conversations
- Phone call outcome and message information
- Initial customer contact
- New customer follow ups
- Conversation notes with customers in person
- SMS/Text, email, phone and print notifications for overdue orders, thank you, welcome and others
- View marketing communications
- Usage of Customer Connect and Mobile App
- Issue and claim tracking
Book a Demo
Ready to work smarter not harder? Book your demo to see Xplor Spot in action with a personalized walk through.